At [Qingdao Qunze Toys Co.,Ltd], we are committed to providing
high-quality plush toys and ensuring customer satisfaction worldwide. Because our business involves international trade, we comply with cross-border transaction standards. Please review our return and exchange guidelines below:
1. Eligibility for Returns & Exchanges
Products may be returned or exchanged within 14 days of receipt.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Customized or personalized products are non-returnable and non-refundable unless defective.
2. Conditions for Return
A return request must be submitted to our customer service team in advance.
Customers are responsible for return shipping costs, unless the item was received damaged, defective, or incorrect.
Returned items must pass inspection before a refund or exchange is processed.
3. Refunds
Approved refunds will be issued to the original payment method within 7 – 14 business days after we receive and inspect the returned goods.
Original shipping fees and customs duties are non-refundable.
4. Exchanges
If stock is available, we will arrange an exchange for the same or similar item.
Customers are responsible for the shipping fees related to exchanges, except when the product issue is due to our error.
5. International Trade Considerations
Customers are responsible for any customs duties, import taxes, or clearance fees incurred during the return process.
We recommend using a trackable shipping service for returns to avoid delays or lost packages.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos as evidence. We will arrange a replacement or full refund at no additional cost.
7. Contact Us
For all return and exchange requests, please contact our customer support team at:
